Privacy Policy

Who we are

Plus Notable is a real estate agency operating in Australia. This policy explains how we handle personal information, and applies to this website and to enquiries you make through it.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

When you make an enquiry we collect the details you give us — typically your name, phone number, email address and anything you tell us about the property you are looking for (for example your budget, preferred suburbs or timing).

If you speak to us by phone, our reception service may record the call and create a written summary so we can respond accurately. You are told at the start of any recorded call and may ask us not to record.

We do not ask for identity documents or financial details through this website. Where a transaction later requires identity verification, we collect that separately and tell you why at the time.

Why we collect it and how we use it

We use your details to respond to your enquiry, to arrange inspections, to keep you informed about properties that match what you asked for, and to meet our obligations as a licensed agency.

We only send you marketing material where you would reasonably expect it after enquiring with us, or where you have consented. Every marketing message includes a way to opt out, and we act on opt-outs promptly.

Who we share it with

We share your details with the salesperson handling your enquiry, and — where relevant to the property you asked about — with the vendor or developer of that property, or with a co-operating agency.

We also use service providers who host and operate our systems on our behalf, including our customer-relationship system and our phone and messaging providers. They may only use your information to provide those services to us.

We do not sell personal information.

Where your information is held

Our systems store personal information on servers located in Australia. Some service providers may access it from overseas to support those systems; where that happens we take reasonable steps to ensure your information is handled consistently with the APPs.

Keeping it accurate and secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls and audit logging within our systems.

We keep enquiry records for as long as we may still need them for the purpose you gave them to us, and to meet record-keeping obligations. When information is no longer needed for any lawful purpose, we take reasonable steps to destroy or de-identify it.

Accessing, correcting or complaining

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to stop contacting you. Contact us by email sales@plusnotable.example or phone (02) 8000 0000.

If you are not satisfied with how we have handled your personal information or your request, tell us and we will respond. If you remain dissatisfied, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.